DL16 - Dealing with Grievances in the Workplace

Module 1 : DL16 - Dealing with Grievances in the Workplace

This three hour workshop is designed to provide employers with a synopsis of the amendments, and new Acts, equipping them with enough information to plan ahead and not be caught off guard by these comprehensive amendments.

Module 1, Session 1: Structures and procedures to resolve employee grievances.

• Grievance structures and procedures
• Communication structures and processes

Grievances Framework

• Conflict
• Occurrence of conflict within the workplace
• Identify the causes of conflict
• Differences between destructive & constructive conflict
• Dealing with conflict
• Grievances
• Need for a Grievance Procedure
• Possible causes of grievance
• General effects of grievances on the workplace

Module 1, Session2: Establishment of Procedures

• The Grievance Procedures
• Objectives of a Grievance Procedure
• Principles of fairness
• Principles underlying grievance handling
• Grievance Procedures in Practice
• Grievance Procedure within a large, hierarchically structured organisation
• Reasonable and practical time frames
• Ensuring effective grievance procedures
• Formalised grievance procedures
• Prerequisites of a formalised grievance procedure
• Sample of Grievance Policies and Procedures
• Grievance Form
• Decision / Response from Manager Form

Module 3, Session 3: Implementation of the Grievance Framework

• Communication with relevant stakeholders to ensure participation and commitment
• Capacity building with relevant stakeholders
• Flowchart of grievance process in a large organisation

Monitor, adjust grievance application and evaluate, analyse and address grievance patterns

• Process for monitoring compliance and effectiveness
• Grievance procedures complaint to legal requirements and codes of good practices
• Evaluate, analyse and address grievance patterns
• Grievance patterns