Dealing with Grievances in the Workplace

Module 1 : Structures and procedures to resolve employee grievances.

• Grievance structures and procedures
• Communication structures and processes

Module 2 : Grievances Framework

• Conflict
• Occurrence of conflict within the workplace
• Identify the causes of conflict
• Differences between destructive & constructive conflict
• Dealing with conflict
• Grievances
• Need for a Grievance Procedure
• Possible causes of grievance
• General effects of grievances on the workplace

Module 3 : Establishment of Procedures

• The Grievance Procedures
• Objectives of a Grievance Procedure
• Principles of fairness
• Principles underlying grievance handling
• Grievance Procedures in Practice
• Grievance Procedure within a large, hierarchically structured organisation
• Reasonable and practical time frames
• Ensuring effective grievance procedures
• Formalised grievance procedures
• Prerequisites of a formalised grievance procedure
• Sample of Grievance Policies and Procedures
• Grievance Form
• Decision / Response from Manager Form