Conflict Management in the workplace

Module 1 : DL14: Conflict Management in the workplace

People often feel reluctant to get involved in a conflict situation. Who doesn’t feel uncomfortable at the thought of an unpleasant and possibly emotional confrontation? Often, we hope that conflicts with co-workers or team members will somehow work themselves out. Unfortunately, conflicts are rarely self-healing conditions.

This three hour workshop will equip the delegates with the knowledge and skills to deal with conflict in the workplace.

Module 1, Session 1: Conflict resolution

• Main sources of conflict
• Assumptions and perceptions
• Positive and negative characteristics of conflict
• The impact of negative conflict on the relationship with the Union
• Techniques on identifying and managing conflict
• Eight Causes of Conflict
• Do’s and don’ts of conflict management
• Mediation processes
• Building and maintaining relationships
• The attributes of a good conflict manager

Module 1, Session 2: Conflict-Management Style Survey

• What is your Conflict Handling Style?

Module 1, Session 3: Examples & Exercises

• Examples and Exercises