Course Name
DL14 - Conflict Management in the workplace
Course Description

People often feel reluctant to get involved in a conflict situation. Who doesn’t feel uncomfortable at the thought of an unpleasant and possibly emotional confrontation? Often, we hope that conflicts with co-workers or team members will somehow work themselves out. Unfortunately, conflicts are rarely self-healing conditions.

This three hour workshop will equip the delegates with the knowledge and skills to deal with conflict in the workplace.

Duration
1 module
Cost
R950.00

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Module 1 : DL14: Conflict Management in the workplace

People often feel reluctant to get involved in a conflict situation. Who doesn’t feel uncomfortable at the thought of an unpleasant and possibly emotional confrontation? Often, we hope that conflicts with co-workers or team members will somehow work themselves out. Unfortunately, conflicts are rarely self-healing conditions.

This three hour workshop will equip the delegates with the knowledge and skills to deal with conflict in the workplace.

Module 1, Session 1: Conflict resolution

  • Main sources of conflict
  • Assumptions and perceptions
  • Positive and negative characteristics of conflict
  • The impact of negative conflict on the relationship with the Union
  • Techniques on identifying and managing conflict
  • Eight Causes of Conflict
  • Do’s and don’ts of conflict management
  • Mediation processes
  • Building and maintaining relationships
  • The attributes of a good conflict manager

Module 1, Session 2: Conflict-Management Style Survey

  • What is your Conflict Handling Style?

Module 1, Session 3: Examples & Exercises

  • Examples and Exercises