- Course Name
- DL25 - Understanding Conflict Management in the Workplace
- Course Description
People often feel reluctant to get involved in a conflict situation. Who doesn’t feel uncomfortable at the thought of an unpleasant and possibly emotional confrontation? Often, we hope that conflicts with co-workers or team members will somehow work themselves out. Unfortunately, conflicts are rarely self-healing conditions.
This three hour workshop will equip the delegates with the knowledge and skills to deal with conflict in the workplace.
- Duration
- half day
- Cost
- R1 050.00
Module 1 : Understanding Conflict Management in the Workplace
People often feel reluctant to get involved in a conflict situation. Who doesn’t feel uncomfortable at the thought of an unpleasant and possibly emotional confrontation? Often, we hope that conflicts with co-workers or team members will somehow work themselves out. Unfortunately, conflicts are rarely self-healing conditions.
This three hour workshop will equip the delegates with the knowledge and skills to deal with conflict in the workplace.
Module 1, Session 1: Conflict resolution
- Main sources of conflict
- Assumptions and perceptions
- Positive and negative characteristics of conflict
- The impact of negative conflict on the relationship with the Union
- Techniques on identifying and managing conflict
- Eight Causes of Conflict
- Do’s and don’ts of conflict management
- Mediation processes
- Building and maintaining relationships
- The attributes of a good conflict manager
Module 1, Session 2: Conflict-Management Style Survey
- What is your Conflict Handling Style?
Module 1, Session 3: Examples & Exercises
- Examples and Exercises
Labour Smart Training Pty (Ltd), strives to be the best provider of quality training in the fields of Labour Law South Africa, Employment Law South Africa and Human Resources.
As a training provider we commit to professionalism and the use of up to date material and information, presented through the means of the latest methology.
| By using this site you agree to our standard terms and conditions. |
Accreditation No 12538
Southdowns Ridge Office Park
Centurion, 0157
Gauteng (South Africa)
Tel: 079 889 7923 (Training)
Fax: 086 616 6312
Email: moreinfo@laboursmart.co.za
LabourSmart Training (Pty) Ltd is a registered VAT Vendor
VAT Registration Number 4690 279 163
ALL prices shown include VAT
2026 © LabourSmart Training (Pty) Ltd. All Rights Reserved. | Developed and Hosted by Resolve Technology Solutions (Pty) Ltd | SEO by NextG