Course Name
C16 - Dealing with Grievances in the Workplace
Course Description
This presentation is designed to provide employers with a synopsis of the amendments, and new Acts, equipping them with enough information to plan ahead and not be caught off guard by these comprehensive amendments.ances in the Workplace
1 day
R 2 950.00

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Module 1 : Structures and procedures to resolve employee grievances.

  • Grievance structures and procedures
  • Communication structures and processes

Module 2 : Grievances Framework

  • Conflict
  • Occurrence of conflict within the workplace
  • Identify the causes of conflict
  • Differences between destructive & constructive conflict
  • Dealing with conflict
  • Grievances
  • Need for a Grievance Procedure
  • Possible causes of grievance
  • General effects of grievances on the workplace

Module 3 : Establishment of Procedures

  • The Grievance Procedures
  • Objectives of a Grievance Procedure
  • Principles of fairness
  • Principles underlying grievance handling
  • Grievance Procedures in Practice
  • Grievance Procedure within a large, hierarchically structured organisation
  • Reasonable and practical time frames
  • Ensuring effective grievance procedures
  • Formalised grievance procedures
  • Prerequisites of a formalised grievance procedure
  • Sample of Grievance Policies and Procedures
  • Grievance Form
  • Decision / Response from Manager Form