Course Name
C14 - Conflict Management in the workplace
Course Description
Managing collective labour relations may present the manager and union with unique challenges. Often the parties do not understand their roles and rights, which can be a cause of conflict in itself. This two days practical training provides the delegates with a complete insight into the legal requirements of the LRA with regard to collective labour law and labour relations. Once the delegate understands the nature of the relationship, the course provides an unique insight into managing and building the relationship between employee, union and the employer. The ideal delegate would be managers, shop stewards, union officials and office bearers and IR managers.
1 day
R2 950.00

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Module 1 : Conflict resolution

  • Main sources of conflict
  • Assumptions and perceptions
  • Positive and negative characteristics of conflict
  • The impact of negative conflict on the relationship with the Union
  • Techniques on identifying and managing conflict
  • Eight Causes of Conflict
  • Do’s and don’ts of conflict management
  • Mediation processes
  • Building and maintaining relationships
  • The attributes of a good conflict manager

Module 2 : Conflict management style survey

  • What is your Conflict Handling Style?

Module 3 : Examples & Exercises

  • Examples and Exercises